Frequently Asked Questions
Follow this page before contacting support team

Here are some basic questions which are being asked by our customers. If you couldn’t find the answer for your question, you can call us or use the live chat for instant answers.

Not at all. We have a easy-to-use dashboard that does everything for you. You can send SMS to your contact list easily with few mouse clicks.

You should make a request to have your own Sender ID.

Navigate to Settings page in dashboard, Go to “Sender IDs” tab and then click on “Request New” button and then you can choose a name you want. Your account should be subscribed to a valid package to obtain a Sender ID. 

Sender ID is the term we use for the name you use as the sender. Your SMS will be received to receiver phone from your Sender ID. Which can be the name of your business/company. It can consists only 11 characters maximum. If your name is more than 11 characters, you will have to shorten it as 11 is the max supported by the standards.

Sender IDs should be approved by the telecom operators individually for us to provide you the Sender name. We are expecting a simple request letter from your letterhead, once you send it, the Sender Id can be approved within 01-03 working days normally.

No! NotifyDEMO is only a testing name and you should NOT use it to send any OTP or other production messages. Your account can be suspended for violating this term.

We have a minimum reload amount of 500LKR in order to maintain a good service for you.

No, not for now. But we support each and every mobile and CDMA networks in Sri Lanka.

Maximum character count for a single paged SMS is 160 (70 for unicode content). You can send up to 621 characters in a SMS (268 for unicode contents).

Transactional (non bulk) SMS will be pushed from our servers instantly within a second. And in a normal behaviour it will be delivered within 02-05 seconds. This speed depends on the receiver’s network status.

If the log status is showing as “Sent”, that means the SMS has been successfully sent from our Notify servers. 

We have a collection of API wrappers for widely used programming languages that saves your time. Visit our GitHub page to choose your preferred wrapper.

You can do by your own from the settings page. When changing plans, current account balance will took forward and the cost per SMS will be according to your new plan’s cost. Changing packages will be free of charge except for Pay&Go. Switching to Pay&Go will applicable for a setup fee mentioned under pricing page.

You can find your financial information in “Payments” tab in the “Settings” page. You can make payments using your Credit Cards, and Sampath Vishwa account.

We don’t offer any refunds and any SMS credit balance in the account can only be used to send SMS. You can use our free credits to test our service and ensure we have all you need before reloading your account.

If you need to make a cheque payment, please deposit your cheque to the following bank account, or send us the cheque to the following postal address. Please add your User ID as the payment reference.

Bank: Sampath Bank (Matara Super)
Acc. No: 1010 1402 9025
Acc. Name: Notify (Private) Limited