If you have any questions or concerns about our privacy practices or the handling of your personal information, please contact us using the information provided at the end of this policy.
At Notify (Private) Limited, we collect certain types of information when you visit our website or use our services. The information we collect may include:
- Personal Information: When you sign up for an account, make a purchase, or contact us for support, we may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide to us. Additionally, when you send SMS messages using our services, we collect and store the contact information of the recipients as provided by you.
- Log Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is used for analytical purposes and to improve the functionality and performance of our website.
- SMS Logs: As part of our functionality requirements, we retain SMS logs for a period of six months. These logs include information such as the sender’s and recipient’s phone numbers, message content, and timestamps. This data is securely stored and used for purposes such as troubleshooting, compliance with legal obligations, and improving our services.
Use of Information
At Notify (Private) Limited, we use the collected information for various purposes, including:
- Providing and Improving Our Services: We use the information to deliver the services you have requested, such as sending SMS messages and managing your account. We also utilize the information to enhance and improve the functionality, features, and performance of our services.
- Communication and Support: We may use your contact information to communicate with you regarding your account, respond to your inquiries and support requests, and provide important updates or notifications related to our services.
- Personalization and Marketing: We may use the information to personalize your experience with our services, such as displaying customized content and recommendations. Additionally, with your consent, we may send you promotional emails, newsletters, or other marketing communications to keep you informed about our latest offers, updates, and relevant news. You have the option to unsubscribe from these communications at any time.
- Compliance with Legal Obligations: We may need to use and disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes responding to lawful requests from public authorities to meet national security or law enforcement requirements.
- Aggregated and Anonymized Data: We may aggregate and anonymize the collected information to generate statistical or analytical insights for our internal use or to share with third parties. This aggregated and anonymized data does not personally identify individuals.
Disclosure of Information
At Notify (Private) Limited, we understand the importance of protecting your personal information and maintaining your privacy. We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your explicit consent, except in the following limited circumstances:
- Service Providers: We may engage trusted third-party service providers who assist us in delivering our services and conducting our business operations. These service providers have access to your personal information only to the extent necessary to perform their functions on our behalf and are obligated to maintain the confidentiality and security of your information.
- Legal Requirements: We may disclose your information in response to a valid legal request, such as a court order, government inquiry, or regulatory obligation. We may also disclose information to protect our rights, property, or safety, or that of others, or to enforce our terms and conditions.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will take reasonable steps to ensure the confidentiality of your information is maintained and that you are notified of any changes to the ownership or control of your personal data.
- Aggregated and Anonymized Data: We may share aggregated and anonymized information with third parties for various purposes, including data analytics, research, marketing, and other business purposes. This information does not personally identify individuals.
We take reasonable measures to protect your personal information and implement appropriate technical and organisational security safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your information.
At Notify (Private) Limited, we retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. We have implemented reasonable measures to ensure that your personal data is securely stored and protected from unauthorised access, disclosure, alteration, or destruction.
Here are our general data retention practices:
- Customer Contacts: We retain the contact information you provide to us, including phone numbers and email addresses, for as long as you remain an active customer or until you request its deletion. This allows us to provide you with our services and communicate with you effectively.
- SMS Logs: We retain SMS logs for a period of 6 months from the date of transmission. This enables us to assist you with any inquiries, resolve disputes, and maintain the integrity of our platform.
Please note that certain information may be retained for longer periods if required by applicable laws or regulations, or if necessary to protect our legal rights or legitimate business interests.
As a user of Notify (Private) Limited’s services, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights. Here are your rights:
- Access and Rectification: You have the right to access and correct any personal information we hold about you. If you believe that any of your personal information is inaccurate or incomplete, please contact us and we will promptly update it.
- Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider, if technically feasible.
- Erasure and Restriction: You have the right to request the erasure of your personal information or the restriction of its processing under certain circumstances. However, please note that there may be legal obligations or legitimate interests that require us to retain certain data.
- Objection and Withdrawal of Consent: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation. You may also withdraw your consent to the processing of your personal information, where applicable.
Please note that while we make every effort to accommodate your rights, there may be legal limitations or legitimate interests that prevent us from fulfilling certain requests.
Notify (Private) Limited takes the security of your personal information seriously. We have implemented and maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risks associated with the processing of personal information.
These security measures are designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. They include, but are not limited to:
- Secure Infrastructure: We utilize industry-standard security technologies and protocols to safeguard your personal information. This includes encryption, firewalls, and secure socket layer (SSL) technology.
- Regular Audits and Assessments: We conduct periodic audits and assessments of our security measures to identify and address any vulnerabilities or risks. This includes reviewing our policies, procedures, and technical safeguards.
While we take reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. We encourage you to take steps to protect yourself, such as using strong passwords and keeping them confidential.
Cookies and Tracking Technologies
We use the following types of cookies and tracking technologies:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features. They are usually set in response to your actions, such as accessing secure areas or filling out forms. Without these cookies, certain functionalities may be unavailable.
- Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as the pages they visit and the links they click. We use this information to analyze and improve the performance of our website and understand user preferences. The data collected is aggregated and anonymous.
- Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced features and personalization. For example, they may remember your language preferences or remember your login details for future visits.
You have the option to manage or disable cookies through your browser settings. However, please note that certain features of our website may not function properly if you block or delete cookies.
Changes to the Policy
Email: [email protected]
Address: 31/16, Homelands, Weragampita Temple Rd, Matara, Sri Lanka.
We will make every effort to address and resolve your inquiries and concerns in a timely manner.